Asset Super

Our Privacy Policy

Asset Super is committed to protecting your privacy, and we are bound by the relevant National Privacy Principles contained in the Privacy Act 1988 (Cth). We encourage you to review this Policy periodically because it may change from time to time.

We use the information we collect about you to administer your superannuation investments and insurance arrangements, as well as to provide you with all the information you need to know about your membership of the fund.

What information do we collect and how do we use it?

When you join Asset Super, you provide us with personal details which may include:

• your name, date of birth, sex, mailing address, phone number, email address, tax file number, your occupation, your employer and salary;
• sensitive information such as your medical history and other health-related information which is needed for insurance-related purposes (e.g. to apply for death, sickness and disability insurance);
• investment-related information such as the amount of your superannuation contributions (including rollovers, employer contributions, salary sacrifice and spouse contributions) and your investment preference;
• bank account details for us to pay you your benefit; and
• other personal information such as details of your spouse and your preferred beneficiaries.

Your employer may also provide personal details about you in order to meet their superannuation contribution obligation. These details are likely to be the same as information you would expect, as an employee, to provide to your employer as part of your employment relationship.

The administrator of the fund collects this information on our behalf. Some of the information may be provided to other parties such as the fund's insurer to assist them in assessing your application for insurance cover or in processing your claim for an insurance benefit. Other third parties to whom your personal information may be disclosed include (this is not an exhaustive list):

• your intended, current and former spouse for family law purposes;
• rollover or pay institutions, such as clearing houses;
• regulatory bodies such as APRA, ASIC, ATO and AUSTRAC;
• advisers such as our lawyers and accountants or those of the fund's insurer or administrator;
• your employer for the purposes of making your superannuation contributions;
• service providers contracted by us to provide us with administrative, financial, research or other services (e.g. to monitor member satisfaction or to assist us in consolidating your superannuation account).

Any sensitive information we collect will only be used or disclosed for the purpose for which it was provided, unless you agree otherwise or the disclosure of the information is allowed by law.

Generally, we require that third parties who handle or obtain information as service providers to us, acknowledge that such information is confidential and undertake to comply with the relevant National Privacy Principles.

We may also use the information we collect to notify you occasionally about important changes to our website or about other superannuation or insurance products or services you might find valuable. If you would rather not receive this information please notify us in writing.

How do we protect your information?

Only authorised staff have access to your personal details. The administration systems used to manage your superannuation incorporate the use of secure computer storage facilities (hardware and software products) which protect against misuse and unauthorised access to any electronic information we collect from you containing personal information. All paper-based copies with your personal information are also protected in our secure archiving system.

Your employer may view and update information about you through our secure online system whilst in the process of making superannuation contributions on your behalf. These personal details would be the same as the information you would expect to provide in the course of your employment.

You can access or correct your personal information

If you want to access your personal information to check or correct it, you can contact Asset Super on 1800 805 981 between 8am and 8pm, Monday to Friday, Eastern Standard Time.

Who should you contact if you have any questions regarding our Privacy Policy?

Asset Super has a dedicated Privacy Officer to answer your queries.

Contact details are:

        Title: Fund Secretary
        Address: Level 7, 140 Arthur Street, North Sydney, NSW 2060
        Phone: (02) 8923 0500
        Fax: (02) 8904 0600


Information we collect from the web

We appreciate that when you visit our website you are also concerned about your privacy and about the security of information you may give us online.

This part of the Privacy Policy outlines some privacy issues specific to our website.

Information collected

The information that we will collect about you will depend on how you use the facilities offered by our website. If you visit the site to read, browse or download information, our system will record the date and time of your visit, the pages viewed and any information downloaded. If you use any secure member only areas of the site, we may also collect additional information regarding your usage that will help us assess the effectiveness of our website. We may also collect personal information for the purpose of administering your superannuation investments and insurance arrangements. This information will be collected, used and disclosed in accordance with the details set out earlier in this statement.

Cookies

We use cookies as a part of our interaction with your internet browser. These cookies are used for a variety of purposes, including to provide you with a better and more customised service and with a more effective website.

A 'cookie' is a small text file placed on your computer by our web page server. Our web page server can later retrieve a cookie. Cookies are frequently used on websites and you can choose if and how a cookie will be accepted by configuring your preferences and options in your browser.

We use cookies:

• to allocate your Asset member number;
• to customise the generic information available to you throughout the site (you can elect to view non-customised content if you wish);
• to determine if you have previously visited the Asset Super site and to identify pages you have accessed and third party websites you have accessed;
• for marketing, administrative and security purposes.

If you wish to make full use of our site, we recommend that you accept cookies. However, you are still able to use most of the site's features if you do not accept cookies.

Security of information

Asset takes reasonable steps to preserve the security of cookies and personal information in accordance with this Privacy Policy. If your browser is suitably configured, it will advise you whether the information you are sending us will be secure (128 bit encrypted) or not secure (not encrypted).

We regularly review developments in security and encryption technologies, but no data transmission over the internet can be guaranteed to be totally secure. Accordingly, although we strive to protect information, we cannot ensure or warrant the security of any information you transmit to us, or from our online products or services and you transmit or access information at your own risk. Once we receive your transmission, we take reasonable steps to preserve the security of the information in our own systems.

Links to other websites

Our site also contains links to the websites of third party providers of goods and services. These sites should contain their own privacy statements and those third parties are responsible for the information on these sites & for informing you about their own privacy practices.