Asset Super - Privacy Statement

Asset Super is committed to protecting your privacy, and we are bound by the relevant National Privacy Principles contained in the Privacy Act 1988 (Cth).

We use the information we collect about you to administer your superannuation investments and life insurance arrangements, as well as to provide you with all the information you need to know about your membership of the fund.

What information do we collect and how do we use it?

When you join Asset Super, you provide us with personal details which may include:

your name, date of birth, sex, mailing address, phone number, email address, tax file number, your occupation and salary.
sensitive information such as your medical history and other health-related information which is needed for insurance-related purposes (eg, to apply for death, sickness and disability insurance). Any sensitive information we collect will only be used for the purpose for which it was provided, unless you agree otherwise or the disclosure of the information is allowed by law.
investment-related information such as the amount of your superannuation contributions (including rollovers, employer contributions, salary sacrifice and spouse contributions) and your investment preference.
bank account details for us to pay you your benefit.
other personal information such as details of your spouse and your preferred beneficiaries.

This information is collected on our behalf by the administrator of the fund. Some of the information may be provided to other parties such as the fund's insurer to assist them in assessing your application for insurance cover or in processing your claim for an insurance benefit. Other third parties to whom your personal information may be disclosed include (this is not an exhaustive list):

your intended, current and former spouse for family law purposes;
rollover or pay institutions, such as clearing houses;
regulatory bodies such as APRA, ASIC, ATO and AUSTRAC;
advisers such as our lawyers and accountants or those of the fund's insurer or administrator;
service providers contracted by us to provide us with administrative, financial, research or other services (eg, to monitor member satisfaction or to assist us in consolidating your superannuation account).

Generally, we require that third parties who handle or obtain information as service providers to us acknowledge that such information is confidential and to undertake to comply with the relevant National Privacy Principles.

We may also use the information we collect to notify you occasionally about important changes to our website or about other superannuation or non-superannuation products or services you might find valuable. If you would rather not receive this information please notify us in writing.

How do we protect your information?

Only authorised staff who are employed under strict confidentiality agreements have access to your personal details. The administration systems used to manage your superannuation incorporate the use of secure computer storage facilities (hardware and software products) which protect against misuse and unauthorised access any electronic information we collect from you containing personal information. All paper based copies with your personal information is also protected in our secure archiving system.

You can access or correct your personal information

If you want to access your personal information to check or correct it, you can contact Asset Super on 1800 805 981 between 8am and 6pm, Eastern Standard Time, Monday to Friday.

Who should you contact if you have any questions regarding our Privacy Policy?

Asset Super has a dedicated Privacy Officer to answer your queries. Contact details are:

Address: Level 7, 140 Arthur Street, North Sydney, NSW 2060

Phone: (02) 8923 0500

Fax: (02) 8904 0600

Privacy: Information we collect from the web

We appreciate that as a visitor to our site you are concerned about your privacy and about the security of information you may give us online.

This part of the Privacy Statement outlines some privacy issues specific to this website. We encourage you to review this statement periodically because it may change from time to time.

Information collected

The information that we will collect about you will depend on how you use the facilities offered by the site. If visit the site to read, browse or download information, our system will record the date and time of your visit, the pages viewed and any information downloaded. If you use any member access areas of the site, we may also collect additional information regarding your usage that will help us gauge the effectiveness of our website for our members. We may also collect personal information the purpose of administering your superannuation investments and life insurance arrangements. This information will be collected, used and disclosed in accordance with the details set out above.

Cookies

We use cookies as a part of our interaction with your Internet browser. These cookies are used for a variety of purposes, including to provide you with better and more customised service and with a more effective website.

A 'cookie' is a small text file placed on your computer by our web page server. A cookie can later be retrieved by our web page server. Cookies are frequently used on websites and you can choose if and how a cookie will be accepted by configuring your preferences and options in your browser.

We use cookies:

to allocate your Asset identification number;
to customise the generic information available to you throughout the site (you can elect to view non-customised content if you wish);
to determine if you have previously visited the Asset Super site and to identify pages you have accessed and third party websites you have accessed;
for marketing, administrative and security purposes.

If you wish us to make full use of our site, we recommend that you accept cookies. However, you are still able to use most of the site's features even if you do not accept cookies.

Security of information

Asset stakes reasonable steps to preserve the security of cookie and personal information in accordance with the Terms of Use and this Privacy Statement. If your browser is suitably configured, it will advise you whether the information you are sending us will be secure (128 bit encrypted) or not secure (not encrypted).

We regularly review developments in security and encryption technologies, but no data transmission over the Internet can be guaranteed as total secure. Accordingly, although we strive to protect such information, we cannot ensure or warrant the security of any information you transmit to us or from our online products or services and you do so at your own risk. Once we receive your transmission, we take reasonable steps to preserve the security of the information in our own systems.

Links to other websites

Our site also contains links to the websites of third party providers of goods and services. Those sites should contain their own privacy statements and those third parties are responsible for informing you about their own privacy practices.